Troubleshooting information from the users manual is shown below:
HP Design Jet 2500cp Image Problem Troubleshooting --------------------------------------------------- If the Output Contains Only a Partial Print --------------------------------------------------- Did you press Cancel or Form Feed and Cut before all the data was received by the printer? If so, you have ended the data transmission and will have to print the page again. (You normally don't need to press Form Feed and Cut to unload the print.) The file may be too large for the printer's memory. Check to make sure that your software settings are correct for your current page size (e.g., long-axis prints). If the Image is Clipped --------------------------------------------------- This normally indicates a discrepancy between the actual printing area on the loaded media and the printing area as understood by your software. Check the actual printing area for the media size you have loaded. printing area = media size minus margins. Check what your software understands to be the printing area. Check that the orientation of the media is the same as that assumed by your software. You may have asked to rotate the page from portrait to landscape on media that is not wide enough, for example a D/A1-size page rotated on a D/A1-size roll. If necessary, change the printing area in your software. The file may be too large for the printer's memory. This is the case if the front panel displays Out of memory - data was lost. If a Long-Axis Print Is Clipped --------------------------------------------------- Does your software support long-axis prints? Have you specified an appropriate media size in your software? Unless it is a PostScript file, make sure that the printer's Page format / Size is set to Inked area. Solving Problems with Image Position or Content --------------------------------------------------- If the Entire Image is in One Quadrant of the Correct Printing Area Is the page size configured in the software too small? Are you sure that your software doesn't believe the graphic to be in one quadrant of the page? Is your software configured for this printer? If the Image Is Unexpectedly Rotated Solving Problems with Image Position or Content --------------------------------------------------- Depending on the software and drivers you are using with your printer, there will be different solutions to solving this problem. Refer to the Vendor's User Documentation for details.